Quality Policy and Management System
Petro Sanat Hoor Asia Company: Relying on the knowledge, expertise, and valuable experience of its technical and management teams, the company continuously takes steps toward enhancing the quality and technological level of its products in line with achieving its vision. This approach lays the foundation for the company’s sustainable and progressive presence in international arenas.
By effectively implementing a quality management system and strictly complying with legal and governmental requirements related to products, customers, and stakeholders, the company declares its objectives as follows:
Achieving the desired quality and its continuous improvement through adherence to standards.
- Reducing process non-conformities.
- Increasing productivity in production and logistics
Gaining customer satisfaction
- Improving the customer return rate
- Improving the on-time delivery rate
- Improving the customer satisfaction index
Developing productivity and optimizing resource utilization
- Continuous improvement of products
- Increasing the number of improvement projects
- Enhancing procurement efficiency
Development of Knowledge and Technology
- Employing skilled and committed human resources
- Establishing a training system to cultivate talent and ensure employee retention
- Advancing knowledge and technology to enhance production efficiency
- Deepening engineering and production expertise in upstream and downstream sector.
Increasing Market Share (Market Penetration – Product Market Expansion)
- Understanding domestic and international markets and diversifying target markets
- Enhancing the brand at the national and international levels
- Expanding exports through international marketing and updated communication knowledge
- Increasing sales to support market share growth
At Petro Sanat Hoor Asia Company, we consistently emphasize adherence to the core values outlined in our Code of Ethics. Through focused and ongoing efforts, we strive to achieve the following qualitative and quantitative objectives:
- Creating a suitable work environment for employees and fostering a culture of teamwork and employee engagement (human resource excellence)
- Promoting a culture of quality and reducing waste across all organizational units, while maintaining continuous improvement in production.
- Pursuing, updating, and implementing quality standards and certifications
- Providing continuous training for all personnel across all organizational levels
- Accurately understanding stakeholders’ needs and striving to meet them
- Identifying improvement opportunities to enhance quality and productivity indicators
- Strictly complying with governmental laws and regulations
- Striving for timely delivery of customer needs as one of the organization’s key performance indicators
- Expanding current markets and penetrating new ones
- Responsibly protecting the environment, optimizing resource use, and adhering to environmental laws and regulations.
In conclusion, with the help of Almighty God and the dedicated efforts of our managers and engineers, we aim to pave the way for growth and sustainable development in this industry through effective work and high productivity. It is understood that the performance and quality metrics of all departments will be continuously monitored and evaluated during annual management review meetings for necessary improvements.